​Effective date: 1 January 2026
Website: iKamperAustralia.com.au
Business: ROOZE PTY LTD trading as iKamper Australia
ABN: 68643088242
Contact email: info@rooze.com.au
Address: 29/12 Natalia Ave Oakleigh Sth, VIC 3167

 

1. Introduction

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iKamper Australia respects your privacy and is committed to protecting your personal information.

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This Privacy Policy explains how we collect, hold, use, disclose and protect personal information when you visit our website, make an enquiry, purchase products, book services, subscribe to our communications, interact with us online, or otherwise deal with us.

 

By using our website or providing personal information to us, you agree to the terms of this Privacy Policy.

 

2. The kinds of personal information we collect

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The personal information we collect depends on how you interact with us. It may include:

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• your name;

• email address;

• phone number;

• billing and delivery address;

• business or company details;

• vehicle make, model, year and relevant vehicle information;

• roof rack, canopy, tub, trailer or accessory details;

• order history and product preferences;

• payment and transaction details;

• delivery and installation information;

• warranty, service and support information;

• photographs or documents you provide to help us assess vehicle compatibility, installation requirements, warranty matters or product support;

• communications between you and us, including emails, messages, reviews and enquiry forms;

• marketing preferences;

• website usage information, including IP address, browser type, device information, pages visited, referral source and interaction data;

• any other information you provide to us directly or indirectly.

 

We generally do not seek to collect sensitive information. If you provide sensitive information to us, we will only use it for the purpose for which it was provided or as otherwise permitted by law.

 

3. How we collect personal information

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We may collect personal information when you:

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• visit or use iKamperAustralia.com.au;

• submit an enquiry form;

• request a quote;

• purchase a product;

• book an installation, inspection, service or consultation;

• contact us by phone, email, social media, live chat or messaging platform;

• subscribe to our mailing list;

• enter a promotion, event or giveaway;

• leave a review or provide feedback;

• interact with our advertisements or social media pages;

• provide vehicle, roof rack, canopy or accessory information for compatibility advice;

• make a warranty, returns or support request.

 

We may also collect information from third parties where appropriate, including delivery providers, payment processors, marketing platforms, analytics providers, social media platforms, product suppliers, installers, dealers, warranty partners or publicly available sources.

 

4. Why we collect, hold, use and disclose personal information

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We collect, hold, use and disclose personal information for purposes including:

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• responding to enquiries;

• providing product advice and vehicle compatibility guidance;

• processing orders and payments;

• arranging delivery, installation, collection, service, returns and warranty support;

• managing customer accounts and order history;

• communicating with you about your order, enquiry or service;

• providing customer service and technical support;

• assessing product suitability for your vehicle, roof rack, canopy, trailer or setup;

• managing promotions, events, giveaways and customer offers;

• sending marketing communications where permitted;

• personalising website content, advertising and customer communications;

• improving our website, products, services, customer experience and advertising;

• conducting analytics, reporting and business planning;

• preventing fraud, misuse, security incidents and unlawful activity;

• complying with legal, regulatory, tax, accounting, insurance and record-keeping obligations;

• enforcing our terms, policies and agreements;

• managing disputes, claims and complaints.

 

We may also use personal information for related purposes that you would reasonably expect in connection with our business.

 

5. Direct marketing

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We may use your personal information to send you marketing communications about products, services, offers, events, guides, promotions and other updates that may be relevant to you.

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This may include communications by email, SMS, phone, social media advertising, online advertising or other digital channels.

 

You can opt out of direct marketing at any time by:

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• using the unsubscribe link in an email;

• following the opt-out instructions in a message;

• contacting us using the details in this Privacy Policy.

 

If you opt out, we may still send you service-related communications, such as order updates, warranty information, delivery notifications or important account messages.

 

6. Cookies, analytics and online advertising

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Our website may use cookies, pixels, tags, analytics tools and similar technologies to operate the website, remember preferences, understand website performance, improve our services and support advertising.

 

These technologies may collect information such as:

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• pages viewed;

• time spent on the website;

• products viewed;

• links clicked;

• device and browser information;

• IP address;

• approximate location;

• referral source;

• shopping cart or checkout activity;

• interactions with our advertisements.

 

We may use services such as Google Analytics, Google Ads, Meta Pixel, email marketing platforms, ecommerce platforms and other advertising or analytics tools.

 

You can control or disable cookies through your browser settings. However, some parts of the website may not function properly if cookies are disabled.

 

Third-party platforms may also allow you to manage your advertising preferences through their own privacy and account settings.

 

7. Disclosure of personal information

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We may disclose personal information to third parties where reasonably necessary for our business, including:

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• ecommerce platform providers;

• payment processors;

• freight, courier and delivery providers;

• installers, technicians and service providers;

• suppliers, manufacturers, distributors and warranty partners;

• IT, hosting, software, security and cloud storage providers;

• marketing, advertising, analytics and email service providers;

• professional advisers, including accountants, insurers and lawyers;

• customer support and communications providers;

• government authorities, regulators, courts, tribunals or law enforcement where required or permitted by law;

• related bodies corporate, business partners or contractors involved in providing our products and services.

 

We do not sell your personal information.

 

8. Overseas disclosure

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Some of our service providers, technology platforms, suppliers or business partners may store or process information outside Australia.

 

The countries in which information may be stored or processed may vary depending on the providers we use. These may include countries such as the United States, New Zealand, countries in the European Economic Area, South Korea, Singapore or other locations where our providers operate.

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Where we disclose personal information overseas, we will take reasonable steps to ensure the information is handled in accordance with applicable privacy laws, unless an exception applies.

 

9. Payment information

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Payments made through our website may be processed by third-party payment providers.

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We do not generally store full credit card numbers or complete payment card details on our own systems. Payment information is handled by payment processors in accordance with their own security standards and privacy policies.

 

10. Vehicle compatibility, installations and customer-supplied information

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To help us recommend, sell, install or support rooftop tents, roof racks, awnings and related accessories, we may ask you to provide information about your vehicle and setup.

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This may include vehicle make, model, year, roof type, rack type, canopy type, tub setup, trailer setup, photographs, measurements and relevant load-rating information.

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We use this information to provide product guidance, installation advice, support, warranty assistance and related services. You are responsible for ensuring that information you provide to us is accurate, complete and up to date.

 

11. Reviews, photos and user-generated content

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If you provide reviews, testimonials, photographs, videos or other content to us, we may use that content for business, marketing, social media, website, advertising or promotional purposes, unless you tell us otherwise.

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Where the content identifies you or another person, we will handle it in accordance with this Privacy Policy and applicable law.

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Do not provide photographs, videos or personal information about other people unless you have their consent to do so.

 

12. Security of personal information

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We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.

 

These steps may include physical, technical and administrative safeguards such as access controls, secure systems, password protection, staff procedures, third-party platform controls and data retention practices.

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No method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security, but we take privacy and data protection seriously.

 

13. Retention of personal information

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We keep personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including to provide services, manage customer relationships, comply with legal obligations, resolve disputes, maintain business records and enforce agreements.

 

When personal information is no longer required, we will take reasonable steps to destroy it or de-identify it, unless we are required or permitted by law to retain it.

 

14. Accessing and correcting your personal information

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You may request access to the personal information we hold about you.

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You may also ask us to correct personal information if you believe it is inaccurate, out of date, incomplete, irrelevant or misleading. To make a request, please contact us using the details in this Privacy Policy.

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We may need to verify your identity before responding. In some circumstances, we may refuse access or correction where permitted by law. If we refuse a request, we will provide reasons where reasonable and required.

 

15. Anonymity and pseudonymity

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Where practical, you may choose not to identify yourself or to use a pseudonym when dealing with us.

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However, we may need your personal information to provide certain services, such as processing orders, arranging delivery, providing product advice, booking installations, handling warranty claims or responding to specific enquiries.

 

16. Privacy complaints

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If you have a concern or complaint about how we handle your personal information, please contact us first so we can try to resolve it.

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Please include your name, contact details and details of your complaint.

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We will aim to respond within a reasonable period. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner at www.oaic.gov.au.

 

17. Third-party websites

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Our website may contain links to third-party websites, platforms or services.

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We are not responsible for the privacy practices, security or content of third-party websites. You should review the privacy policies of those third parties before providing personal information to them.

 

18. Changes to this Privacy Policy

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We may update this Privacy Policy from time to time.

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The updated version will be published on iKamperAustralia.com.au with the effective date shown at the top. Your continued use of our website or services after changes are published means you accept the updated Privacy Policy.

 

19. Contact us

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If you have any questions about this Privacy Policy or how we handle personal information, please contact:

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iKamper Australia
ROOZE PTY LTD
ABN: 68643088242
Contact email: info@rooze.com.au

Address: 29/12 Natalia Ave Oakleigh Sth, VIC 3167